Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and, just as importantly, what we cannot. We are an independent information site. We are not a casino, we do not hold player accounts and we cannot see anyone's balance, bonus or withdrawal.
How to reach us
We have not published a verified contact address, phone number or live chat for this page, and we will not guess at one. Please use the contact route offered by the site itself, such as a form or link in the footer or menu, and use the same route for every message. If you got here through a link in an email, reply to that email instead.
We do not promise a fixed reply time. Messages that include specifics, such as the page address and the sentence in question, are far easier to deal with.
What we can help with
- Corrections. If a bonus term, payment detail or licensing statement on one of our pages looks out of date, tell us. Casino terms change often, and our research reflects what we could verify at the date shown on each page.
- Questions about our reviews. We can explain how we reached a view on a casino, bonus or feature, and what was confirmed versus what was only advertised.
- Suggestions. Topics you would like covered, such as free spins terms, wagering requirements, payments or verification checks.
- Business and editorial enquiries. Introduce yourself and say what you have in mind. Commercial relationships do not decide our rankings, and commission does not buy position.
What we cannot do
We cannot reverse a bonus decision, release a withdrawal or negotiate with an operator on your behalf. Nor can we confirm what a casino has done with your account. If you have a problem with a casino, follow the steps below instead.
Problem with a casino? Work through this first
- Save everything: screenshots of the bonus terms as they appeared, transaction records and any chat transcripts.
- Contact the casino's customer support in writing and state clearly what you want resolved.
- Use the casino's formal complaints procedure if support does not resolve it. Check its terms for the process and any deadlines.
- Check which regulator or dispute service the casino names, and whether it accepts complaints from British players. An overseas licence does not give you the same routes as a UK Gambling Commission licence.
Many disputes come down to bonus conditions, such as wagering requirements, maximum bet limits, expiry dates and cashout caps, or to identity and source-of-funds checks. Reading those terms before you play prevents most of them. Our guide to trusted non GamStop casinos for UK readers explains what to look for in each.
If gambling is causing you harm
If gambling is affecting your finances, mood or relationships, please talk to someone. GamCare runs the National Gambling Helpline on 0808 8020 133, with free, confidential support, and has an online chat. Gambling is not a way to make money or fix debt.
Sites outside GAMSTOP will not apply a GAMSTOP exclusion. If you have self-excluded, think hard before looking for sites that bypass it. Gambling blocking software, deposit and loss limits and bank gambling blocks can help you stay in control.
Our disclosure
We may earn commission if you use some links on this site. That never decides where a casino is ranked, and editorial ratings are our own assessments, not customer review scores. We have not tested any casino ourselves. Our write-ups rely on published terms and verified sources, and anything a casino merely advertises is described as advertising.
Before you write to us
- Include the page title or address.
- Quote the statement you are asking about.
- Say where you saw contradicting information, for example the casino's current terms, and the date.
- Never send passwords, full card numbers or identity documents. We will never need them.
We read feedback and use it to keep our pages accurate. Thanks for helping us do that.